STORE POLICY
Because We Care
At SoleHeat, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
Shipping can arrive the same day between 5-10 pm with tracking number provided. If outside of Ontario, can ship through CanadaPost
​
For day of delivery we work with Fleetnow Delivery! Message one of the three owners for more details.
Example from a previous client:
​
​
​
​
​
​
​
​
​
RETURNS
The Small Print
No returns for safety concerns. In case the shoes received have been switched.
WARRANTY DISCLAIMER
About Our Policy
If the item requested is different from the item that was shipped please contact us
OUR PRIVACY POLICY
Your Data is Secure
Any personal information given for payment will not be shared with the public . Third-party banking is used to verify payment, or the way we collect customers’ data and use it once their purchase has been completed.
Your privacy is of the highest importance to our business